Privacy Policy
Last Updated: 1st November 2025
1. Introduction
Welcome to ForgeLine AI (“we,” “our,” or “us”). We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect your data when you visit ForgelineAI.com or use our services.
By using our website or AI solutions, you agree to this policy and consent to the practices described below.
2. Who We Are
ForgeLine AI
Email: [email protected]
Operating from: United Kingdom
Services offered globally.
3. Information We Collect
We may collect the following types of information:
User Inputs and Conversations: Messages, prompts, or other text entered into our AI systems to deliver and improve services.
Contact Information: Name, email address, phone number, and similar details when you reach out or sign up.
Payment Information: Processed securely through trusted third-party payment processors like Stripe.
Usage Data and Analytics: Cookies, log data, and analytics tools that help us understand website and platform performance.
4. How We Use Your Information
We process personal data for the following purposes:
To provide and improve our AI-driven services.
To train and enhance model performance (using anonymised or aggregated data).
To communicate with users, respond to inquiries, and offer customer support.
To process payments and manage subscriptions.
To comply with legal obligations and prevent fraud.
To send marketing communications (only if you’ve opted in).
5. Third-Party Services We Use
We use trusted third-party tools to operate our business and deliver AI solutions:
Go High Level – CRM and automation
OpenAI – AI model processing
Stripe – Payment processing
Twilio – Messaging and communications
Grok – AI integrations
Canva – Design resources
CloudFlare – Security and Performance
NameCheap - Domain and hosting
Build My Agent – Platform support
Hemingway App – Content enhancement
Each provider processes data in accordance with its own privacy policy and uses appropriate safeguards (such as Standard Contractual Clauses) for international data transfers.
6. Data Retention
We retain personal data for as long as necessary to provide our services, maintain your account, and comply with legal obligations.
You may request account deletion at any time by contacting us at [email protected]. Upon receiving your request, we will delete or anonymise all associated personal data within a reasonable timeframe, unless retention is required for legal, regulatory, or security purposes.
7. Your Rights
As a user, you have the following rights:
Access: Request a copy of your personal data.
Correction: Request correction of inaccurate or incomplete information.
Deletion: Request deletion of your data (“Right to be Forgotten”).
Opt-Out: Opt out of marketing communications at any time.
Objection/Restriction: Limit or object to specific data uses, where applicable.
To exercise these rights, contact us at [email protected].
8. Data Security
We take security seriously and use encryption, secure servers, and access controls to protect personal information from unauthorised access, alteration, disclosure, or destruction.
9. International Data Transfers
We operate from the United Kingdom but work with global partners, including providers based in the United States and other countries.
Where data is transferred outside the UK, we rely on recognised safeguards such as Standard Contractual Clauses (SCCs) or adequacy decisions approved under UK data protection law to ensure your data remains protected.
10. Children’s Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect or process personal data from children.
11. Changes to This Policy
We may update this Privacy Policy from time to time. The updated version will always include a “Last Updated” date and will take effect immediately upon posting.
12. Contact Us
If you have any questions or privacy-related concerns, please contact:
📧 Email: [email protected]
🌐 Website: https://ForgelineAI.com
